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Date: Wednesday, 7th December 2011
Time: 9.00am – 5.00pm
Venue: Prince Hotel & Residence Kuala Lumpur


A good command of the English language verbal and written is particularly important for those working as a secretary or personal/administrative assistant in an English-speaking environment. This workshop focuses on enhancing the communication skills of secretaries and support staff such that they are better able to handle diverse tasks ranging from communicating effectively with clients, staff and management to preparing and writing business correspondence like letters, reports and emails. This course also addresses the need for secretaries to handle sensitive situations with tact and professionalism, either face to face or through written means.

At the end of this one-day programme, participants will be more confident when communicating with people of different levels and be equipped with language tools and skills to communicate tactfully and purposefully with management.

Programme Outline:

  • Communication Skills
  • Effective Writing Skills

Registration fee: RM900.00 each (Includes documentation, refreshments and lunch)

For more information or to receive a brochure, please contact Ms Kuan Yee Lin at (603) 7803 2514 or kuanyeelin@fortressintelligence.com.sg

Download Event Brochure

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