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Date: Thursday, 8th December 2011
Time: 9.00am – 5.00pm
Venue: Prince Hotel & Residence Kuala Lumpur


Writing effectively for business is a constant challenge. This one-day practical programme will discuss the fundamentals of business writing and address common writing errors. Participants will learn how to update their Business English and learn how to respond to negative feedback, complaints and write effective letters of enquiry using the right tone and style.

By the end of this programme, participants will be able to:

  • Write concisely and with impact
  • Remove redundancies in their writing
  • Modernise their writing
  • Tailor their messages to their specific audience
  • Capture their reader’s attention upfront
  • Write appropriate responses to complaints and negative feedback
  • Use the right tone and style when writing

Programme Outline:

  • Basic Elements in Business Writing
  • Emailing Techniques
  • Effective Planning
  • Responding to Emails and Letters

Registration fee: RM900.00 each (Includes documentation, refreshments and lunch)

For more information or to receive a brochure, please contact Ms Kuan Yee Lin at (603) 7803 2514 or kuanyeelin@fortressintelligence.com.sg

Download Event Brochure

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